22 March 2006
Testing
Spent the last two days in training classes for work. Nothing interesting, just basic indoctrination along with a simple personality test called DISC (my results shown below). Going in, I understood that it was to be more of a team-building experience than anything tangibly useful. I mean, how useful is it to discuss the idea that customers appreciate being treated with honesty and integrity? Who doesn't know that? Still, the understanding of what was to be expected and the acceptance of the experience never really locked into place. Ultimately, the shared experience was good (everyone in the company takes this class), but the tediousness of the material was a little grating. It's the business world, so what are you going to do?
The break from the office was nice and there was free lunch both days: always to be appreciated. I don't know that there's any way for a large company to avoid these types of classes--the minor benefit it acheives by reigning in the few who really don't know how to talk on the phone is possibly benefit enough--but it reminds me too much of the bland infinitive soup of mission/vision statements that companies churn out. Any positive recognition (if it ever occurs) is simply socially constructed with no real benefit behind it. The absence of a mission statement would only be noticed by those who would force it back into view: the board of directors. And possibly the marketing team.
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