23 July 2008

Earthlink and dynamic IP addresses

So, over the past three days our home DSL account through Earthlink has been averaging 15 IP addresses a day. Considering that I've worked from home the past two days and have had, or rather should have had, a constant VPN connection to my office network, that's kinda shady. I called Earthlink support at 12:45 this afternoon and "asked" them about their policy of high-adrenaline IP assignment.

They wanted to verify how I could possibly know what my IP address was (?!?), and then tried to blame it on (a) my router (did you purchase that from Earthlink?), (b) the various what's-my-IP web sites (what URLs did you visit?), and (c) my company's VPN (contact your network administrator). They then tried to upsell me to a static IP. Dynamic IPs I understand are dynamic, but when I get cycled through up to three different addresses in a five-minute period ... fuck you Earthlink.

Well, since the call at 12:45, I've had ... three updates. At 10:49, 11:09, and 11:29 (my first activity in several hours). Weird that it was smoothe sailing after my disgruntled complaint about them trying to make me pay extra for a fixed IP address because of their shitty service. They can't be that responsive to angry calls. Going on vacation this weekend, so the question is on hold until next week. Atnex is the likely candidate with high ratings at DSL Reports.

[ posted by sstrader on 23 July 2008 at 11:31:30 PM in Home Network & Gadgets ]